Support

CocoMind · last updated: 1 August 2026

A problem, a question, an idea? Write to us: every message gets an answer.

Contact

nadir.bensalah91@gmail.com

Reply within 48 business hours. In English or French.

To speed things up, please include: your iPhone model, your iOS version, and what you were doing when the problem happened.

Frequently asked questions

How does it work?

Tap the mic and speak normally. CocoMind transcribes what you say, understands your intent and creates the right thing (task, reminder, habit, note, project, list) with the right date. You never pick a category.

Do I need an account?

No. The app works right away in guest mode. Creating an account (Apple or Google) only serves to back up your thoughts and find them on your other devices.

I deleted something by mistake

Nothing is lost. Right after deleting, an "Undo" bar appears at the bottom of the screen. And even after that, the item stays in Profile → Trash for 30 days, where you can restore it.

The assistant filed something wrongly

Open the item and edit it: you can change its date, its priority, or move it into a folder. You can also swipe a card right to edit it, or left to delete it.

How do folders work?

In the Notebook, tap "+ Folder" to create your own. Open it and use its mic: whatever you say lands straight in that folder. Your folders stay yours: the assistant never files anything into them on its own.

"Daily limit reached"

The free version includes a limited number of assistant requests each day. The counter resets the next day. CocoMind Premium unlocks unlimited use.

Manage or cancel my subscription

Subscriptions are managed by Apple, not by CocoMind. Go to iOS Settings → your name → Subscriptions, then choose CocoMind. Cancellation takes effect at the end of the current period; you keep Premium until then.

The free trial

The trial lasts 7 days. If you cancel before it ends, you are not charged. Without cancellation, the subscription starts automatically at the end of the trial.

The microphone doesn't work

Check that microphone access is allowed in iOS Settings → CocoMind → Microphone. Also check your connection: understanding your thoughts happens on our servers.

Delete my account and my data

In the app: Profile → Settings → Delete my account. Everything is permanently erased from our servers. You can also write to us and we'll do it for you.